# Contact HiredFolio — support, billing and bug reports

> Reach HiredFolio at support@hiredfolio.com, in English or French. What to include so we can help on the first reply, and where to send bug reports.

Canonical: https://hiredfolio.com/contact

One inbox, read by the people who build it.

There is no ticket maze and no chatbot in front of it. Support, billing questions, bug reports and feature requests all arrive in the same place, and are answered in English or French.

- Write in English or French — both are fine, and you will be answered in the language you wrote in.
- You do not need an account to get in touch. If your question is about one, mention the email address it uses.
- Privacy requests — access, correction, deletion — go to the same address and are handled under the privacy policy.

## Frequently asked questions

### Can you delete my account and everything in it?

Yes. You can delete your account from the settings page yourself, and writing to support does the same thing if you would rather we handled it. The privacy policy covers what is removed and what is retained.

### Can I write in French?

Yes, and you will be answered in French. English and French are both fully supported across support, the interface and the product itself.

### Is there a phone number?

No. Email is the only support channel, which keeps everything about your account in writing and lets us look at the detail properly before replying.

### How quickly will I get a reply?

The inbox is monitored on working days, and most messages are answered within a few of them. HiredFolio is a small operation, so there is no round-the-clock support line — but a real person reads every message rather than an automated triage system.

None of this is required, but a message with it usually gets a useful answer on the first reply instead of the third.

The email address on your account, if the question concerns your account or your billing.

For a bug: what you did, what happened, and what you expected instead — plus the browser you were using.

For anything about a specific resume, job or cover letter: enough to identify it. Do not paste passwords or payment details into an email.

For a feature request: the problem you are trying to solve, rather than the feature you had in mind. It is more useful, and it sometimes turns out to be solvable today.

Write in English or French — both are fine, and you will be answered in the language you wrote in.

You do not need an account to get in touch. If your question is about one, mention the email address it uses.

Privacy requests — access, correction, deletion — go to the same address and are handled under the privacy policy.

The terms of service and the privacy policy are the authoritative statements of what we owe each other and what happens to your data.

Write to support@hiredfolio.com — that one address covers support, billing, bug reports, privacy requests and feature ideas. It is monitored on working days; please allow a couple of them before following up, and check your spam folder for the reply.

Upgrades, downgrades, refunds and invoices. Payment cards are handled by Stripe and are never stored on our servers, so we cannot see or change your card details — but we can sort out anything about the subscription itself.

Including anything wrong with the Chrome extension or a job that would not capture. A screenshot and the URL of the posting help more than anything else.

Requests to access, correct, export or delete your personal information. The privacy policy sets out what we hold and the rights you have over it; this address is how you exercise them.

If you believe you have found a vulnerability, please write to the same address with enough detail to reproduce it, and give us a chance to fix it before disclosing it publicly. Reports are welcome and taken seriously.